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Digital Trends That Emerged During COVID

A short summary of the article written by Navii's CIO Fabienne Wintle called "Digital Trends That Emerged During COVID" that was featured on WomenLoveTech.com.
First published on March 11, 2022
Last updated on May 9, 2023

Published in Women Love Tech

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In this article, Navii’s CIO Fabienne Wintle spoke to Women Love Tech about the impacts that COVID has had on consumer behaviour and expectation and what businesses can do to meet these new expectations. The three trends that Fabienne identifies are improvements to online shopping and payment processing (particularly among older generations), the changing use of video in service delivery and the increased expectation around customer service and a business’ ability to meet customers where they are.

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Hannah Conroy

Hannah is based in Navii's Melbourne office and works as the team's Content Producer. Her work involves researching, collating and creating much of our course content, video content and social media content. Hannah loves supporting passionate and engaged small business owners who want to up-skill and stay competitive in our digitally-driven world.

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